The government of the UAE has given a list of emergency numbers in case you need them during road accidents, fire, medical emergency, marine accident, injury or death at the workplace, natural calamities, and many more. As an expat, you should keep a list of these phone numbers. You have no idea what’s going to happen in the next hours, days, or months. Being prepared will save you from a lot of trouble. So, if you are looking for emergency telephone numbers here in the UAE, this article is right for you.
Emergencies happen all the time. Even when you least expect them. Apart from keeping the contacts of your family and close friends here in the UAE, you can also rely on other people like the authorities in the country. To keep in touch with them, you need to have a list of their contact. Here’s a copy of the phone numbers you should always have.
Emergency Telephone Numbers
Note that this information is taken from the official website of the government of the UAE. If you want to know more about this section, you can visit the website directly.
General Emergency Numbers You Can Contact Anywhere, Anytime
- 999 for Police
- 998 for Ambulance
- 997 for Fire Department (Civil Defence)
- 996 for Coastguard
- 911 for electricity failure
- 922 for water failure.
National Early Warning System
Also called the EWS project, this was launched in 2017 to protect all individuals, including expats, in the UAE. This will involve sending you a text message in order to give warnings about the dangerous weather or remind you to follow safety procedures.
The following are the authorized agencies that will send you the EWS messages:
- National Emergency Crisis and Disaster Management Authority
- Ministry of Interior
- Police of the seven emirates
- Ministry of Health and Prevention.
UAE’s Fire Protection System
There is a certain solution called the Intelligent Command and Control solution (Hassantuk) to regulate and detect fire and smoke alarms in residential apartments and commercial buildings in the UAE. This was launched in 2018 by the UAE Civil Defense.
This program will support the attainment of the UAE National Agenda 2021, which is to become one of the safest countries in the world. It also aims to reduce the rate of fires and deaths related to fires.
Where to report a crime?
If harassment or safety is involved:
- Abu Dhabi Police through their Aman service on 8002626 or send SMS to 8002828
- Dubai Police through their Al Ameen service on 8004888 from within the UAE or on +9718004888 from outside the UAE
- Sharjah Police through their Najeed service on 800151, or send SMS to 7999.
If human trafficking is involved:
- EWAA hotline on 800SAVE
- National Committee to Combat Human Trafficking on +9712-2222000
- Dubai Police-Control Center of Human Trafficking on +9714-6082347
- Hotline for labour complaints: 8005005
- Hotline for human trafficking issues: 8007283
- Fax: +971 4 217 1644
- Email: htccc@dubaipolice.gov.ae.
If cybercrimes are involved, you should report it online via the website of the UAE government.
If domestic violence is involved:
- Report it through one of the channels listed on this link: https://www.mocd.gov.ae/en/contact-us/family-violence-complaints.aspx
If violence and abused of women and children is involved:
- Ministry of Interior on tollfree hotline 116111
- EWAA Shelter for Women and Children on the hotline: 8007283
- Dubai Foundation for Women and Children on 800111
- Child protection centre in Sharjah on toll-free helpline number 800 700
- Woman’s protection centre in Sharjah on toll-free helpline number 800 800 700
- Hemaya Foundation for Children and Women – Ajman on the hotline: 800himaya (800446292)
- Aman Centre for Women and Children through RAK Police – 07-2356666
If animal abused is involved:
- Ministry of Climate Change and Environment on hotline 8003050
- Dubai Municipality on hotline 800900
- Local municipalities across the UAE
- Emirates Animal Welfare Society on 9712-5010054.
If human rights are involved:
- Judicial Department –Abu Dhabi
- Community Development Authority (CDA).
- You can contact CDA on the toll-free number 8002121 or email at human_rights@cda.gov.ae.
Where to report your community concerns?
If consumer issues are involved:
- Ministry of Economy on 600-522-225 or info@economy.ae
- Call Ahlan Dubai on +971 600 545555 or consumerrights@dubaided.gov.ae.
If food safety issues are involved:
- Abu Dhabi Agriculture and Food Safety Authority
- Dubai Municipality on 800900 or foodpoisoning@dm.gov.ae.
If fake or harmful medicines are involved:
- Contact Ministry of Health and Prevention through the hotline 80011111.
If food safety, violations of animal care or possession of dangerous animals or agricultural pests are involved:
- Report through this platform: https://biosecalert.ae/en/Pages/home.aspx
If drone accidents, or loss of control of the drone is involved:
- Call GCAA on hotline +971506414667 or send eMail.
If nuclear or radiation concerns are involved:
- Contact Federal Authority for Nuclear Regulation (FANR) at 800-3267999 or 050-6416533.
Where to report power and water supply issues?
- Abu Dhabi – call Abu Dhabi Distribution Company on 8002332.
- Al-Ain – call Al Ain Distribution Company on 8009008.
- Dubai – call Dubai Electricity and Water Authority on 991.
- Other emirates – call Federal Electricity and Water Authority on 991 for electricity and 992 for water supply problems.
Where to report marine accidents?
- If you are in Abu Dhabi, call Critical Infrastructure and Coastal Protection Authority on 996.
- If you are in other emirates, call the police on 999.
- Dubai has seven maritime rescue points. They are:
- Al Hamriya
- Coast Guards
- Dubai Creek
- Floating Bridge
- Jumeirah 1
- Jumeirah 2
- Jumeirah 3.
Where to report tourist-related issues?
- In Abu Dhabi, call Abu Dhabi Tourism Police on: +97128002626 and +97125127777.
- In Dubai, call Dubai Tourism Security on: 8004438.
Reminders During Medical Emergencies
- During medical emergencies, the first thing you have to do is to calm down. Your panic will only cause additional trouble.
- Next, call the ambulance on 998. This should work anywhere in the UAE. An air ambulance can also be used if it’s necessary.
- The hospitals in the country can handle any medical emergency. They will admit you for initial treatment and transfer you to a hospital with better equipment if needed.
- The UAE also provides standard medical care. Any guest or visitor can obtain medical treatment from public or private hospitals. The treatment of stabilization is usually free in case of emergencies. However, other treatments should be paid in cash, credit cards, or insurance.
Reminders During Road Accidents
- During road accidents, you don’t have to panic. You can call 999 immediately so that a police respondent will come to you.
- If the accident is minor only and no one is hurt, you should be able to move your car to the should lane so as to avoid traffic. Wait for a police and keep a 15-meter distance from your car.
- If there is anyone who is hurt, do not move the cars. Leave them where they are and wait for the police and ambulance to arrive.
- If there is a collision, there is an automatic eCall system that will report the incident. The emergency center nearest to the location of the incident will dispatch a medical team as soon as possible.
Reminder During Fire Emergencies
- Call the civil defense on 997. It should work anywhere in the UAE.
- Leave the place immediately. There are fire exits in the building. Use those doors.
- Do not rush and reach the fire exits calmly.
- Do not stay behind just to gather all your stuff.
- Close the doors as you leave if possible. This is so you can prevent the fire from spreading.
- No use of lifts or elevators during fire.
- Put off the fire using fire extinguishers but do not risk your life.
- No returning to the building until the authorities declare its safety.
Reminder In Case Of Injury Or Death At Workplace
- The employers should be the ones the report the incident to the Ministry of Human Resources and Emiratisation within 24 hours.
- The employers should call 80060 or email wiis@mol.gov.ae.
- The name, labour card number, date of injury, property number, and emergency phone numbers of the person involved in the incident should be provided.
- The employers should also provide details if the employee is absent for 3 days or more due to the work-related injury, if the employee is injured or died during work or during a commute, and if the worker has contracted a disease.
Reminder For People Of Determination
- They must send an SMS to 5999 with the information about the incident, location of the patient, and a phone number that can be used by the police to contact anyone.
This is all the information you need every time you encounter such emergencies. If you can keep a copy of this on your mobile phone, better. Or you can simply bookmark this article.
When dealing with emergencies, the first thing you need to do is to stay calm. There will always be someone who is going to help you. The authorities here in the UAE are ready to help regardless of what kind of emergency it is. As long as you report the incident to the right people, you are on the safe hands. Remember not to risk your life as well. Always seek for help.
